Policies and Terms:

WORK ORDER AND CHANGES:

All work orders and/or changes must be in writing on your work order form. This will improve communication and reduce errors. By completing all information on the work order forms, it greatly reduces the need for us to call you with questions which can delay your job. Please make a copy of the work order for your records. Please include only one type of treatment per work order and attach a swatch of the fabric and/or trims whenever possible. Staple these to the work order with the face up and direction marked. If there’s any confusion about the total costs please feel free to fax or email orders and changes, but they do have to be signed by someone of authority. Your work order will be invoiced back to you with PayPal invoice installments. All work order totals will be calculated once received with an email to let you know we have your order request. “Memo: Jobs only start once deposit/down (Good Faith Money) payment has been paid. Custom work will process for delivery once final payment is received.” PAYMENT TERMS: Custom work orders have a 50% Down (Good Faith Money) Payment to start any job; balance is due upon completion of project being processed for delivery. Customers are always welcomed to pay full balance up front once all material has been received by Gilbertdrapes.com. We accept Visa & MasterCard through PayPal online or by email invoice. Returned checks will be charged a $35.00 processing fee. LEAD TIMES: Lead times are typically 4-6 weeks. Lead times begin when a 50% Down (Good Faith Money) Payment, a completed work order and ALL, materials necessary to complete a job are received. Lead times are subject to change at any time. Upcoming holidays, large jobs, backorders and fabric flaws may lengthen lead times. Scheduling Orders: Jobs are completed on a first come, first serve basis. Jobs will be added to the schedule when a completed work order, including your 50% Down (Good Faith Money) Payment and ALL materials necessary to fabricate the treatment are received. Until then, a completion date cannot be guaranteed. HOLIDAY CUT-OFF'S: Typical holiday cut-off dates are: Thanksgiving - October 1st, Christmas - November 1st, however these are subject to change. Please check with Gilbert Drapes Workroom for current holiday cut-off dates before promising a completion or installation date. ORDER CANCELLATION: If you wish to cancel a job, please do so within three days, as you will be charged for supplies ordered and/or used and for labor already completed. WINDOW TREATMENT PROPORTIONS: Please be aware that a treatment may turn out to look different from the photograph or drawing sent if the proportions of your window are different from the window in the photograph or drawing. For that reason, we always suggest drawing treatments to scale before sending your work orders. If the same treatment is being made for multiple windows of various sizes, the treatments' design or proportions may need to be altered to appear uniform or harmonious from one window to the next. We recommend sending photos or magazine clippings of treatments and dimensioned drawings whenever possible to avoid misinterpretations. DROP-SHIPMENTS: If you are drop-shipping merchandise, please have the vendor company mark it with your personal name or company name for designers and your customer's name. Instruct the fabric company to send you a swatch for your approval, and indicate fabric details on your work order. Gilbert Drapes shall not be held responsible for treatments made from incorrectly drop-shipped or miss-labeled fabric. Gilbert Drapes will email or fax clients to do a double check with clients on fabrics that are busy (ex.: Calicos) to ensure the fabric is upright. FABRIC SHIPMENTS FOR COM: All fabrics should be rolled on tubes. If fabric is flat-folded, there may be an additional charge of $20.00 for pressing. We cannot guarantee removal of creases. FABRIC INSPECTION AND FLAWS: In an attempt to create the highest quality product, we will inspect every fabric for flaws, and you will be notified if there are Major flaws present. What you intend to do at that time will need to be in writing and given to the workroom immediately. We will not cut flawed fabric without written permission from the client APPROPRIATE FABRIC FOR YOUR TREATMENT: If you have questions about how a fabric will work for a specific treatment, please send a swatch with a picture or drawing and specifications for the proposed treatment. We will be happy to assist you with your choices. However, it is ultimately the diy/designer's responsibility to choose fabrics suitable for the treatments being fabricated for them. PARTIAL WIDTHS: Please round up to 2 widths when pricing products. All partial widths are charged as whole widths. Widths are figured by the panel. Example: A 2.5 widths pair of draperies is billed as 5 widths or 2.5 widths per panel will be charged as 3 widths. Example: A 112 width panel is billed as two widths. ORIGINAL OR UNUSUAL TREATMENTS: We will be happy to fabricate treatments not shown in the price list. Please submit photos or drawings with dimensions along with fabric swatches. Mock-ups can be fabricated If necessary at a minimal cost of $75.00 per hour. SHIPPING CHARGES: Upon request, we will pick up/deliver to you for a $75.00 fee if you are in our servicing area. If we are shipping to you, the cost of shipping & handling will be added to your order. Oversized items may need to be shipped freight at an additional cost. To reduce the amount of delivery and pickup needed, you may drop-ship fabrics to the workroom. Work orders may be mailed, emailed, or faxed to our location. PRICING AND SPECIFICATIONS: Due to the custom nature of this industry, prices and standard specifications are subject to change without notice. Those that work with the TRADE, you will be sent new price list as a guide. Unforeseen problems, such as difficult fabrics, may necessitate an extra cost. The client will be notified of this prior to fabrication. ESTIMATES: Estimates are subject to change once we have the fabric, final measurements and completed work orders in the workroom. Estimates are good for 30 days. STORAGE: Gilbert Drapes is not responsible for fabrics left in the shop over 30 days. If you want leftovers returned to you or your client, please specify on your work order. GUARANTEE: Gilbert Drapes, guarantees its work for 30 days from the Invoice date. Please Inspect treatments upon receipt and before installation to assure proper sizes and correct fabric. Gilbert Drapes shall not be held responsible for charges to reinstall treatments. We reserve the right to correct any problems with an order and will do so immediately. Designer errors will be reworked as soon as possible at your expense. Additional costs will be added for: pressing, and/or refolding treatments that are not returned to the workroom in the same condition as they left.

Policies and Terms:

WORK ORDER AND CHANGES:

All work orders and/or changes must be in writing on your work order form. This will improve communication and reduce errors. By completing all information on the work order forms, it greatly reduces the need for us to call you with questions which can delay your job. Please make a copy of the work order for your records. Please include only one type of treatment per work order and attach a swatch of the fabric and/or trims whenever possible. Staple these to the work order with the face up and direction marked. If there’s any confusion about the total costs please feel free to fax or email orders and changes, but they do have to be signed by someone of authority. Your work order will be invoiced back to you with PayPal invoice installments. All work order totals will be calculated once received with an email to let you know we have your order request. “Memo: Jobs only start once deposit/down (Good Faith Money) payment has been paid. Custom work will process for delivery once final payment is received.” PAYMENT TERMS: Custom work orders have a 50% Down (Good Faith Money) Payment to start any job; balance is due upon completion of project being processed for delivery. Customers are always welcomed to pay full balance up front once all material has been received by Gilbertdrapes.com. We accept Visa & MasterCard through PayPal online or by email invoice. Returned checks will be charged a $35.00 processing fee. LEAD TIMES: Lead times are typically 4-6 weeks. Lead times begin when a 50% Down (Good Faith Money) Payment, a completed work order and ALL, materials necessary to complete a job are received. Lead times are subject to change at any time. Upcoming holidays, large jobs, backorders and fabric flaws may lengthen lead times. Scheduling Orders: Jobs are completed on a first come, first serve basis. Jobs will be added to the schedule when a completed work order, including your 50% Down (Good Faith Money) Payment and ALL materials necessary to fabricate the treatment are received. Until then, a completion date cannot be guaranteed. HOLIDAY CUT-OFF'S: Typical holiday cut-off dates are: Thanksgiving - October 1st, Christmas - November 1st, however these are subject to change. Please check with Gilbert Drapes Workroom for current holiday cut-off dates before promising a completion or installation date. ORDER CANCELLATION: If you wish to cancel a job, please do so within three days, as you will be charged for supplies ordered and/or used and for labor already completed. WINDOW TREATMENT PROPORTIONS: Please be aware that a treatment may turn out to look different from the photograph or drawing sent if the proportions of your window are different from the window in the photograph or drawing. For that reason, we always suggest drawing treatments to scale before sending your work orders. If the same treatment is being made for multiple windows of various sizes, the treatments' design or proportions may need to be altered to appear uniform or harmonious from one window to the next. We recommend sending photos or magazine clippings of treatments and dimensioned drawings whenever possible to avoid misinterpretations. DROP-SHIPMENTS: If you are drop-shipping merchandise, please have the vendor company mark it with your personal name or company name for designers and your customer's name. Instruct the fabric company to send you a swatch for your approval, and indicate fabric details on your work order. Gilbert Drapes shall not be held responsible for treatments made from incorrectly drop-shipped or miss-labeled fabric. Gilbert Drapes will email or fax clients to do a double check with clients on fabrics that are busy (ex.: Calicos) to ensure the fabric is upright. FABRIC SHIPMENTS FOR COM: All fabrics should be rolled on tubes. If fabric is flat-folded, there may be an additional charge of $20.00 for pressing. We cannot guarantee removal of creases. FABRIC INSPECTION AND FLAWS: In an attempt to create the highest quality product, we will inspect every fabric for flaws, and you will be notified if there are Major flaws present. What you intend to do at that time will need to be in writing and given to the workroom immediately. We will not cut flawed fabric without written permission from the client APPROPRIATE FABRIC FOR YOUR TREATMENT: If you have questions about how a fabric will work for a specific treatment, please send a swatch with a picture or drawing and specifications for the proposed treatment. We will be happy to assist you with your choices. However, it is ultimately the diy/designer's responsibility to choose fabrics suitable for the treatments being fabricated for them. PARTIAL WIDTHS: Please round up to 2 widths when pricing products. All partial widths are charged as whole widths. Widths are figured by the panel. Example: A 2.5 widths pair of draperies is billed as 5 widths or 2.5 widths per panel will be charged as 3 widths. Example: A 112 width panel is billed as two widths. ORIGINAL OR UNUSUAL TREATMENTS: We will be happy to fabricate treatments not shown in the price list. Please submit photos or drawings with dimensions along with fabric swatches. Mock-ups can be fabricated If necessary at a minimal cost of $75.00 per hour. SHIPPING CHARGES: Upon request, we will pick up/deliver to you for a $75.00 fee if you are in our servicing area. If we are shipping to you, the cost of shipping & handling will be added to your order. Oversized items may need to be shipped freight at an additional cost. To reduce the amount of delivery and pickup needed, you may drop-ship fabrics to the workroom. Work orders may be mailed, emailed, or faxed to our location. PRICING AND SPECIFICATIONS: Due to the custom nature of this industry, prices and standard specifications are subject to change without notice. Those that work with the TRADE, you will be sent new price list as a guide. Unforeseen problems, such as difficult fabrics, may necessitate an extra cost. The client will be notified of this prior to fabrication. ESTIMATES: Estimates are subject to change once we have the fabric, final measurements and completed work orders in the workroom. Estimates are good for 30 days. STORAGE: Gilbert Drapes is not responsible for fabrics left in the shop over 30 days. If you want leftovers returned to you or your client, please specify on your work order. GUARANTEE: Gilbert Drapes, guarantees its work for 30 days from the Invoice date. Please Inspect treatments upon receipt and before installation to assure proper sizes and correct fabric. Gilbert Drapes shall not be held responsible for charges to reinstall treatments. We reserve the right to correct any problems with an order and will do so immediately. Designer errors will be reworked as soon as possible at your expense. Additional costs will be added for: pressing, and/or refolding treatments that are not returned to the workroom in the same condition as they left.